Documented
Every case with history, attachments and resolution – traceable for both sides.
Support
Helpdesk
Tickets instead of paperwork: record requests, track progress and follow the history.
Our helpdesk bundles all support cases in one place. Every ticket receives a number, is prioritised and remains documented – also for later traceability.
Helpdesk
Go to the ticket system
The helpdesk runs on a separate system. Existing clients receive access details from us.
Prioritised
By impact on operations, not by order of arrival.
One team
Everyone sees the same status – no duplicate questions.
Contact
How to reach us
For urgent incidents the phone is still the fastest route. The helpdesk is suitable for requests that do not need immediate handling, for planned changes and for cases where documents should be attached.
Access
The helpdesk is intended for existing clients. If you need access or want to reset your password, contact us briefly by phone or email.
Emergency outside business hours
Existing clients can reach us 24/7 via the emergency number. Please use that number only for genuine incidents, not for general enquiries.
Helpdesk
Need access?
We will set up an account or help with sign-in.