+49 212 380858-30 DE Consultation

Support

Remote support

With TeamViewer we look at your problem directly – within seconds and only with your explicit consent.

Many incidents can be solved faster when we can see the screen. Download TeamViewer QuickSupport, run the file and give us the ID and password shown. Access ends automatically after the session.

  1. 01

    Download

    Download TeamViewer QuickSupport for Windows or macOS.

  2. 02

    Start

    Run the file – no installation is required.

  3. 03

    Share the code

    Tell us the ID and password by phone. We take over for the session.

  4. 04

    End the session

    After the fix, close the program – access has ended.

TeamViewer QuickSupport (Windows) As an executable file – no installation required. EXE TeamViewer QuickSupport (macOS) For Mac systems; start after download and confirm permissions. DMG TeamViewer for Android & iOS For mobile devices via the App Store or Google Play. App

Privacy

What we see – and what we do not

During a remote session we see the screen and can control mouse and keyboard. You can end the session at any time. We do not record sessions and do not access anything without your consent.

For work on servers we use separate, documented access – not remote support on a workstation.

If remote support is not possible

For hardware defects, network outages or issues requiring a visual inspection, we come on site. In Solingen, Remscheid and Wuppertal this is usually possible at short notice.

Remote support

Ready to start?

Call us and have the TeamViewer ID ready – then we can begin immediately.

Call +49 212 380858-30 +49 212 380858-30