For existing clients
Support
Fast help without detours: start remote support, open a ticket or retrieve documents.
When something does not work, one thing matters most: reaching someone quickly who knows the environment. Choose the channel that fits your issue.
Urgent
Acute incident? Call us.
Phone is usually fastest. We prioritise by impact on your operations.
Report
What helps us with a report
The more precise the description, the faster the solution. Helpful details: what does not work? Since when? Which message appears? Does it affect one or several workstations? Has anything changed beforehand – an update, a new device, a move?
Availability
We are regularly available Monday to Friday from 9:00 to 17:00. For existing clients a 24/7 on-call process with defined escalation paths applies in addition.
Support
Not a ticket, but a person.
You can reach us by phone, email or via the helpdesk.