Support with clear channels
Phone, email or helpdesk – prioritised by impact, not by volume.
Managed Services
Administration
Administration and maintenance of your IT – from user management and patch management to second-level support.
- Response timesas agreed
- Patch managementsystems stay current
- Documentationtraceable and maintained
Support that deserves the name
The more applications are in use, the more complex the back end becomes – and the faster errors creep in. Professional IT system management ensures that all devices and systems work together and that changes do not become surprises.
We take over ongoing administration: users and permissions, updates and patches, system monitoring, data backup and handling support cases. If required, only for individual areas.
What happens regularly
- Review of backup and monitoring alerts
- Installation of security updates after approval
- Checking storage, licences and certificates
- Maintaining IT documentation
- Handling and tracking tickets
Security updates
Patches are tested and installed in defined windows.
Monitoring
Systems, services and backups are monitored – issues are noticed before users call.
Documentation
Access, configurations and processes are recorded – including for emergencies.
Certified and still honest
Our staff cover a broad spectrum: Active Directory and identity management, networking, Exchange and collaboration, storage, hosting and infrastructure security. For tasks outside our own expertise we have established partners – and we say so when we need them.
You do not get solution salespeople, but someone who knows your environment and, if in doubt, will say: we had better leave that as it is.
Existing clients
Available 24/7
Outside business hours an on-call process with clear escalation paths applies – not an anonymous hotline.
Ask us directly
Do you have questions about this topic? We are happy to advise you personally.
Get in touch +49 212 380858-30Mon–Fri 9–17 · 24/7 emergency
Related services
Administration
Your IT in reliable hands.
We assess the current state and propose a scope of support that fits you.